Location

Toronto, ON, Canada

Job Information

Delivery Project Manager

The role of Delivery Project Manager is a client-facing one, responsible for managing the successful delivery of SecureKey solutions through all phases of a large client engagement. This includes the integration and implementation of SecureKey’s cloud-based and decentralized solution platforms as well as the management of related third-party project deliverables. The Delivery Project Manager plays a lead role within the SecureKey Professional Services team by owning the client engagement from signed agreement through delivery into production. The role requires strong project/program management skills, customer-facing experience in leading the delivery of complex technical solutions to large customers, experience in managing external partners for the delivery of a unified solution, and the ability to self- manage multiple priorities in a fast moving and evolving business.

Responsibilities:

The responsibilities of the Delivery Project Manager will include the following:

  • Lead the implementation of SecureKey solutions with combined internal/external program teams
  • Act as prime contact for client for engagement-related activities
  • Gain commitment and approvals from internal and external stakeholders
  • Manage schedules, coordinates resources, activities and priorities in a matrix-managed model
  • Manage day-to-day project/program activities
  • Act as internal client advocate to Product Management and the Leadership team
  • Responsible for successful service transition to both client operations and SecureKey Managed Services
  • Own and drive client issues to effective resolution
  • Develop and contribute to contractual and engagement parameter documents e.g. Statements of Work, Project Definition Documents, Change Requests
  • Manage work packages to external partners as part of an integrated client solution delivered by SecureKey
  • Accountable for timeliness of delivery and the end to end quality of the delivered solution including customer acceptance testing

Education and Experience:

  • BS/BA degree in a technical field or equivalent combination of education and experience
  • Minimum five years in senior project/program management role managing multiple complexprojects
  • Proven experience in leading successful, multi-million dollar solution implementations to hightouch clients.
  • Comprehensive Project Management skills including: Estimating, Scope Management, TimeManagement, Risk Management, Change Management, Issue/Conflict Resolution,

    Communication Management, and Quality Management

  • Project Management Professional designation (PMP) would be an asset
  • Professional IT consulting experience would be an asset
  • Domain experience in Financial Services, Government, Fintech would be an asset

Skills and Knowledge:

  • Excellent facilitation and negotiation skills
  • Ability to anticipate and build contingency plans
  • Able to set and manage multiple high priorities
  • Possesses ability to lead teams through problem solving and decision making
  • Ability to handle stressful situations with perseverance and professionalism
  • Ability to multi-task effectively
  • Familiarity with industry standard consulting practices, methodologies and tools strongly desired
  • Excellent problem solving skills
  • Excellent written and oral communication skills

Characteristics and Abilities:

  • Customer-focused attitude
  • Articulate and able to effectively transmit complex ideas
  • Self-motivated
  • Proactive approach to anticipate and mitigate issues rather than be solely reactive
  • Personable and an ability to work in matrixed teams for short and longer term projects
  • Ability to prioritize and complete multiple concurrent tasks with minimal supervision
  • Willingness to flexibly work long hours when necessary to accommodate project issues and deadlines
  • Ability to travel up to 25%
  • Based in Toronto, ON

Additional Factors:

  • French language – working proficiency (speaking and writing) for technical project delivery would be an asset

Be part of a high-performance team – submit your resume to human.resources@nullsecurekey.com.