SecureKey, the leading provider of trusted identity networks, today announced it has surpassed the one million-credential milestone as the rollout of its groundbreaking SecureKey Concierge Service gains momentum in Canada. Used by the Government of Canada to let its citizens log into online services using credentials they already have from one of several banks, the SecureKey Concierge service now processes more than one million transactions per month, and volumes are rapidly growing.

“SecureKey is focused on the unique problem of simplifying authentication for millions of consumers across the numerous online services they use today,” said Kathy Stares, executive vice president of sales for SecureKey. “Our services provide cloud-based identity federation and authentication to help our customers reduce cost, scalability and privacy issues associated with issuing and managing user credentials. End users can access online services securely and conveniently, and have fewer passwords to remember and manage.”

The SecureKey Concierge service, in full operation since April 2012, makes it convenient for people across Canada to access online services from the Government of Canada by offering them the choice of signing in using the familiar authentication credentials they regularly use for their banking and other financial services. As a result, anyone with an account at major Canadian banks – BMO Financial Group, ING DIRECT, Scotiabank and Toronto Dominion Bank – can use their login credentials to access many of the online services offered by the government, including those from Service Canada and the Canada Revenue Agency.

Many individuals use their online banking credentials regularly, and being able to use those same credentials to access government services online means fewer user IDs and passwords to remember. By offering its citizens the choice of using existing banking credentials, the Government of Canada is leveraging the investments made by financial institutions in secure online environments.  Privacy is respected in that SecureKey Concierge, the financial institutions and the government departments and agencies involved do not share any information that personally identifies individuals, as required under federal privacy legislation.

The SecureKey Concierge service is based on the company’s Exchange platform, which creates trusted identity networks by connecting users’ identity providers with online services though a cloud-based network. Designed specifically for large-scale consumer and citizen communities, the Exchange platform significantly lowers credential management costs for online service providers while removing user sign-up barriers, preserving user privacy and providing greater user convenience.

Supporting Quotes for the SecureKey Concierge Service

BMO Financial Group

“The SecureKey Concierge service is a natural extension of the services we offer our customers that gives them a secure, simple and trusted way to access government services online. We applaud SecureKey in their efforts to bring simpler but more secure online authentication to the market through their Concierge service, and look forward to continuing our support as a trusted sign-in partner.”  — David Heatherly, Chief Operating Officer, North American Retail Payments, BMO Financial Group


“Through the Concierge service, ING DIRECT is continuing its tradition of innovation, simplification and convenience by enabling clients to use their familiar bank sign-in credentials to access Government of Canada online services. Equally important, this service has helped ING DIRECT to extend its brand and award-winning service beyond our clients’ everyday banking needs by making it easier than ever for them to access critical government services.” —  Charaka Kithulegoda, CIO, ING DIRECT 


“As a partner in the Concierge service, Scotiabank is pleased to share in its success as a way to make it easier for our customers to securely access Canadian government services online. By enabling our customers to simply use their Scotiabank ID and password for these services, we have been able to give them greater peace of mind that their personal information is securely protected.” — Brian McCabe, Vice President, Day to Day Banking, Scotiabank 

Toronto-Dominion Bank

“Our partnership in the Concierge service has enabled our customers to more easily and securely access online government services by using their familiar TD account IDs and passwords. SecureKey Concierge has been an important addition to TD’s extensive list of customer convenience services, and is a great example of how government and industry can successfully work together to simplify Canadians’ lives.” — Hisham I. Salama, Senior Vice President, Head of Customer Protection and Access Management, Digital Channels, Toronto- Dominion Bank